Effective Date: 31 October 2025
Business Name: LOOKSY Pty Ltd
ABN: 85 629 964 871
Website: www.looksy.com.au
Email: info@looksy.com.au
1. Introduction
LOOKSY Pty Ltd (“LOOKSY”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains in detail:
- What personal information we collect and why,
- How we use, store, and disclose that information,
- How we secure your data,
- Your legal rights under Australian and international law, and
- How you can contact us to access, correct, or delete your information.
By accessing or using LOOKSY’s website, services, or membership programs, you acknowledge that you have read and understood this Privacy Policy.
2. Scope and Application
This Privacy Policy applies to:
- All visitors, customers, members, and vendors who use our website or related services.
- All membership programs and product purchases facilitated by LOOKSY; and
- All interactions through our digital channels, customer support, and logistics operations.
It covers both online and offline data collection, including data handled by LOOKSY’s partners in Guangzhou and Shenzhen (China).
3. Information We Collect
We collect information that is necessary, relevant, and proportionate to deliver our services effectively.
(a) Personal Information
We may collect:
- Full name, date of birth, and contact details (email, phone, postal address);
- Account and membership details (username, password, tier level, sign-up date);
- Billing and payment information (credit/debit card details, billing address, transaction history);
- Proof of identity (if required for fraud prevention or verification);
- Order and return history;
- Communication preferences and feedback.
(b) Technical and Usage Information
Automatically collected through cookies, logs, and analytics tools:
- IP address, device type, operating system, browser information;
- Website usage statistics (pages viewed, time on site, navigation path);
- Referring websites or advertising campaigns;
- Member login timestamps and device identifiers.
(c) Business & Vendor Information
For dropshippers, suppliers, and factories:
- Business name, ABN, tax information;
- Shipping and fulfillment data;
- Product listings, images, pricing, and inventory details.
(d) Sensitive Information
We generally do not collect sensitive data (e.g., health, religion, political views).
If collected for legitimate reasons (e.g., accessibility accommodations), it will be handled with explicit consent and in accordance with Australian law.
4. How We Collect Information
We collect information through:
- Direct submission via website forms, account registration, or customer service inquiries;
- Membership sign-up and payment processing;
- Communication through email, chat, or social media;
- Cookies, analytics, and tracking technologies;
- Third-party integrations such as payment gateways (e.g., Stripe, PayPal, Afterpay);
- Vendor applications and business correspondence.
We ensure all data is collected lawfully, fairly, and transparently.
5. Purpose of Collection
We collect, use, and store your information for the following primary purposes:
- Membership Management – Creating and maintaining your Shoppers Club or Premium Platinum membership, including renewals, upgrades, and lock-in contract administration.
- Order Fulfillment – Processing orders, coordinating with our factories in Guangzhou and Shenzhen, and ensuring timely delivery.
- Customer Support – Responding to inquiries, complaints, and feedback.
- Payment & Billing – Processing secure transactions, subscriptions, and refunds.
- Service Improvement – Analysing member behaviour, website performance, and product quality.
- Marketing & Promotions – Sending newsletters, exclusive offers, and pre-launch updates (with opt-out options).
- Legal & Compliance – Meeting obligations under the Privacy Act, consumer protection, and taxation laws.
- Fraud Prevention & Security – Detecting, preventing, and addressing unauthorized activity or policy breaches.
6. Use and Disclosure of Information
LOOKSY will not sell, rent, or trade your personal data to any third party.
However, we may disclose information where necessary to:
(a) Service Providers
- Payment processors, logistics and courier services, IT infrastructure providers, and email marketing platforms.
All third parties are contractually bound to maintain strict confidentiality and data protection measures.
(b) International Partners
Our ground teams and vetted suppliers in Guangzhou and Shenzhen may access limited order-related information solely for fulfillment purposes.
LOOKSY ensures these entities comply with APP 8 (Cross-Border Disclosure of Personal Information) and maintain equivalent data protection standards.
(c) Legal & Regulatory Authorities
We may disclose information if required by law, court order, or to enforce our rights, protect safety, or prevent fraud.
7. Data Storage and Security
We employ multiple layers of security to safeguard your information:
- SSL encryption for all website transactions;
- Encrypted databases and access controls;
- Regular security audits and penetration testing;
- Limited access to authorized staff on a need-to-know basis.
Despite our best efforts, no internet transmission is entirely secure. You share information with us at your own risk.
8. Cookies and Tracking Technologies
LOOKSY uses cookies, pixels, and third-party analytics tools to:
- Personalize your website experience;
- Analyse traffic and performance;
- Provide targeted advertising through platforms such as Google Ads and Meta;
- Track referral sources and conversion rates.
You can disable cookies via your browser, but this may affect website functionality.
9. Direct Marketing and Communication Preferences
By creating an account or subscribing, you consent to receive communications from LOOKSY, including:
- Membership updates and renewal notices;
- Promotional offers and discount codes;
- Product launches and pre-order announcements.
You may unsubscribe at any time by:
- Clicking the Unsubscribe link in any email, or
- Contacting us at info@looksy.com.au with “Unsubscribe” in the subject line.
10. Your Rights and Choices
Under the Australian Privacy Principles, you have the right to:
- Request access to your personal information;
- Correct inaccurate or incomplete data;
- Withdraw consent for marketing communications;
- Request deletion of your personal data (subject to retention laws);
- Complain about a breach of privacy.
All requests will be responded to within 30 days. To exercise these rights, contact info@looksy.com.au.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Retention and Destruction
We retain data only for as long as required to:
- Fulfil contractual obligations (e.g., 12-month membership terms);
- Meet legal, taxation, and accounting requirements;
- Resolve disputes or enforce agreements.
When information is no longer needed, it is securely deleted or anonymized.
12. Third-Party Websites and Integrations
Our website may contain links to third-party services (e.g., payment processors, social media, logistics tracking portals).
LOOKSY is not responsible for the content, security, or privacy practices of these external sites.
We encourage users to read the privacy statements of any linked services before interacting with them.
13. Children’s Privacy
LOOKSY does not knowingly collect information from individuals under 16 years of age.
If a parent or guardian believes their child’s data has been provided to us, please contact info@looksy.com.au and we will promptly delete it.
14. Cross-Border Data Transfers
Where data is transferred internationally (e.g., to our suppliers in China), we ensure:
- Transfers occur only for legitimate business purposes (e.g., order fulfilment);
- Recipients are subject to data protection obligations comparable to the APPs;
- Appropriate contractual safeguards and confidentiality agreements are in place.
15. Changes to This Policy
LOOKSY reserves the right to amend this Privacy Policy at any time to reflect new laws, technologies, or business practices.
The updated version will be posted on our website with a revised “Effective Date”.
Continued use of our services after changes are posted constitutes acceptance of the updated Policy.
16. Contact Details
For all privacy-related inquiries, corrections, or complaints, please contact:
LOOKSY Pty Ltd
Email: info@looksy.com.au
Website: www.looksy.com.au
Registered Business Number (ABN): 85 629 964 871
Address: (Insert company’s physical or registered office address once confirmed)
