Effective Date: 31 October 2025
Business Name: LOOKSY Pty Ltd
ABN: 85 629 964 871
Website: www.looksy.com.au
Email: info@looksy.com.au
Governing Law: Australia (New South Wales)
1. Overview
This Shipping & Delivery Policy outlines how LOOKSY Pty Ltd (“LOOKSY”, “we”, “us”, or “our”) manages the processing, packaging, dispatch, and delivery of all orders placed through www.looksy.com.au.
LOOKSY operates as a membership-based fashion platform, offering high-quality, factory-direct clothing at wholesale prices. Our products are shipped directly from verified partner factories in Guangzhou and Shenzhen, China, to customers across Australia and other international destinations.
By purchasing from LOOKSY, you agree to the terms detailed in this Shipping & Delivery Policy.
2. Order Processing Times
2.1 Standard Processing
All orders are processed within 2–5 business days after payment confirmation.
This timeframe allows for:
- Order verification and quality checks,
- Factory coordination and product packaging, and
- Preparation for international dispatch.
2.2 Membership Priority Handling
- Premium Platinum members receive priority order processing.
- Shoppers Club members follow standard dispatch scheduling.
If an item is on pre-order or temporarily out of stock, you will be notified via email with updated shipping estimates.
3. Shipping Origins
All LOOKSY orders are fulfilled through our partner network in:
- Guangzhou, Guangdong Province, China
- Shenzhen, Guangdong Province, China
We partner with reputable international logistics companies to ensure efficiency and reliability, including Australia Post International, SF Express, DHL eCommerce, and Yanwen.
4. Delivery Timeframes
Estimated delivery times are as follows (excluding customs delays):
| Destination | Estimated Delivery |
| Australia (metro areas) | 7–15 business days |
| Australia (regional/remote) | 12–21 business days |
| New Zealand | 10–18 business days |
| United States / Canada | 10–20 business days |
| United Kingdom / EU | 10–21 business days |
Please note:
Delivery times may vary due to:
- Customs inspection or import processing;
- Seasonal demand (e.g., Christmas or Lunar New Year);
- Unexpected logistics disruptions (e.g., natural disasters, flight delays, pandemics).
5. Shipping Fees
5.1 Australia-Wide – Subject to change pending:
- Standard Shipping: Flat rate of AUD $10.75 per half kg order.
- Express Shipping (where available): Flat rate of AUD $14.95.
5.2 International Orders
Shipping costs are automatically calculated at checkout based on destination and parcel weight. LOOKSY will display applicable shipping fees before order confirmation.
6. Tracking and Notifications
Once your order is shipped, you will receive:
- A shipping confirmation email containing your tracking number;
- A link to the carrier’s tracking portal;
- Optional SMS or email updates (where available).
Tracking updates may take 48–72 hours to appear after dispatch.
You can also log into your LOOKSY Member Dashboard to track order progress and status.
7. Customs, Duties, and Taxes
All LOOKSY products are shipped Delivered Duty Unpaid (DDU).
This means:
- Import duties, customs fees, and taxes are not included in the product price or shipping fee.
- Customers are responsible for paying any applicable charges levied by their country’s customs authority.
For Australian customers, goods valued under AUD $1,000 are generally GST-inclusive and not subject to import duties. For higher-value orders, customs may apply additional charges.
LOOKSY is not responsible for delays or costs incurred by customs inspections or clearance procedures.
8. Shipping Delays
While we work closely with logistics providers to ensure timely delivery, some factors are beyond our control.
Delays may occur due to:
- Flight cancellations or global shipping congestion;
- Severe weather or public holidays;
- Customs backlogs;
- Inaccurate delivery information provided by the customer.
LOOKSY cannot guarantee exact delivery dates and will not be held liable for delays outside our reasonable control.
9. Incorrect Addresses or Failed Deliveries
Customers are responsible for ensuring their shipping address is accurate at checkout.
If an incorrect or incomplete address results in a failed delivery:
- The customer may be required to pay a re-delivery fee;
- Refunds will not be issued for non-deliverable parcels due to customer error.
If you realize you entered an incorrect address, please contact us immediately at info@looksy.com.au. We can only update the address before the parcel is shipped.
10. Damaged, Missing, or Lost Parcels
10.1 Damaged Items
If your parcel arrives damaged, please contact us within 7 days of delivery at info@looksy.com.au with:
- Photos of the packaging and damaged item, and
- Your order number.
We will arrange a replacement or refund as per our Returns & Refund Policy.
10.2 Missing or Lost Parcels
If your parcel has not arrived after the estimated timeframe:
- Track your parcel using the provided tracking link.
- Contact the carrier directly for the most up-to-date status.
- If unresolved, email LOOKSY at info@looksy.com.au so we can lodge an investigation.
Once an official investigation is opened with the carrier, please allow up to 14 business days for resolution.
11. Split Shipments
To reduce waiting times, LOOKSY may ship your order in multiple parcels if:
- Items come from different warehouses; or
- One item is delayed or backordered.
Each shipment will have its own tracking number. You will not be charged extra shipping fees for split deliveries.
12. International Shipping Restrictions
Some products (e.g., those with natural materials, liquids, or special packaging) may be restricted by international air transport or customs regulations.
In such cases, LOOKSY will contact you to:
- Replace the restricted item;
- Issue a refund; or
- Suggest alternate delivery methods.
13. Risk of Loss
All products are carefully packaged and handed over to the carrier in good condition.
Once shipped, ownership and risk transfer to the customer, subject to applicable consumer guarantees.
If a product is lost due to carrier negligence, LOOKSY will assist in lodging a claim but is not liable for compensation beyond the carrier’s reimbursement limits.
14. Holiday and Promotional Periods
During high-demand periods (e.g., Christmas, Black Friday, New Year, or LOOKSY’s Pre-Launch Campaigns), please allow an additional 5–7 business days for order processing and delivery.
LOOKSY will provide estimated shipping cut-off dates on our website to help customers order in time for holiday delivery.
15. Order Tracking Support
If you experience issues with tracking updates or delayed delivery:
- Contact our support team at info@looksy.com.au;
- Include your order number and full name;
- Our logistics team will liaise with the carrier to provide status updates.
16. Policy Updates
LOOKSY may revise this Shipping & Delivery Policy periodically to reflect operational changes, carrier adjustments, or compliance requirements.
All updates will be published on this page with the revised effective date.
17. Contact Information
For all shipping or delivery inquiries, please contact:
LOOKSY Pty Ltd
Email: info@looksy.com.au
Website: www.looksy.com.au
ABN: 85 629 964 871
Governing Law: Australia
